FAQs

About TARA MOOR

1.    Where can I buy TARA MOOR jewelry?

For the moment, TARA MOOR creations are only available online in our e-boutique at www.taramoor.com. We currently deliver our jewelry to the following countries:

• Australia
• Austria
• Belgium
• Canada
• China
• Denmark
• Finland
• Germany
• Greece
• Hong Kong
• Ireland
• Italy
• Japan
• Mexico
• Netherlands
• New Zealand
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• United Kingdom
• USA

2.    Where can I get a catalog?

TARA MOOR’s catalog is available in a PDF format at www.taramoor.com if you subscribe to our newsletter and catalog. You can also see our collections in our E-boutique at www.taramoor.com.

Registering online and newsletters

3.    How to set up an online account?

In order to place an order through TARA MOOR’s e-boutique you will need to create an online account on our website. If you wish to open an account now, please click here or once you are ready to purchase an item, you will be guided through our easy steps to create an account

4.    Why register?

Registering an account in our website allows you to buy online, manage your shopping cart, as well as joining our mailing list to receive our newsletters, catalogs and updates All information will remain confidential within TARA MOOR. For more information, please refer to our privacy policy.

5.    What are the benefits of TARA MOOR newsletter?

By joining TARA MOOR mailing list, you will have first access to our latest collections, store openings, promotions, news and events.

6.   How to subscribe/unsubscribe from the newsletter?

To subscribe to the newsletter please click here and enter your email address. We recommend you to add admin@taramoor.com to your Address Book in order to be sure to receive your newsletters.

If you wish to unsubscribe from our newsletter service, please click the link that you will find at the bottom of the newsletter.

Privacy policy

7.    Is my personal information secure and safe?

We are completely aware of the importance of protecting your personal information. This will remain strictly confidential. TARA MOOR will never, under any circumstance, trade the contact information you provided us for opening an account, subscribing to the newsletter or while placing an order. For more information, please refer to our privacy policy.

8.    Is it safe to order in TARA MOOR’s E-boutique?

Our online payments are processed by PayPal, the world leader in on-line secured payment with built-in protection against fraud. It uses the latest encryption technologies to offer our customers the highest standards of safety when ordering with us. For more information, read our terms of use.

9.    Do you use cookies and how does that affect me?

A cookie is a small piece of data stored locally by your browser that saves information and helps identify you to websites upon subsequent visits. We use cookies to enhance your experience so that when you return to our website you will be able to enjoy a faster and more efficient navigation. If you want to know more about cookies and how they affect your navigation, please read our privacy policy.

Purchase and shipment information

10.    How do I order on TARA MOOR website?

Ordering on TARA MOOR website is easy, fast and safe. Once you have found the item(s) you wish to purchase, click on the "add to shopping bag" button to place it in your selection. Follow the instructions in the checkout process to complete your order. Please note your order will not be placed until the very end of the checkout process, after your credit card information has been approved by PayPal.

We remind you that once your order is accepted, you cannot cancel it. However, if you wish to return or exchange an item after the delivery, please refer to our return and exchange policy.

11.   How can I get tips and advice about a product?

At TARA MOOR we care about giving our customers the highest standard of service. Our priority is providing you with the best experience while purchasing online. If you need extra help or any advice while using our website, do not hesitate to send us a message through our Contact Us page or contact us by phone at +852 3426 2150.

12.   How do I determine the size of a ring?

TARA MOOR’s rings come in three different sizes. To help you figure out which is your ring size, please use the following chart.

13.    How is TARA MOOR jewelry shipped?

Your jewelry will be safely gift-packed and shipped by courier (FedEx through TCE or TNT depending on the country of delivery). Between order placement and shipment, there is an average of 2 working days for us to process your order. You will receive an e-mail notifying you of the dispatch date, the courier company and a tracking number for your shipment. This number will allow you to track your shipment through the FedEx or TNT websites.

14.    Will my items be gift-wrapped?

All jewels arrive in our signature gift box, elegantly tied with our pink satin ribbon and accompanied with a certificate of authenticity. If you want to get a personalised greeting card, you can write your personal message during the payment process. To discover our gift packaging and greeting card, please click here.

15.    Will my items be gift-wrapped?

Delivery costs are not included in the cost of the products themselves and will be displayed on the order form once you have completed your selection and prior making any payment. All products are delivered trough FedEx through TCE and TNT from our headquarters in Hong Kong. The shipping costs are charged to customers at a forfeit amount. Please refer to the table below to find the shipping cost and delivery time that corresponds to your country:

*Please note that the delivery time includes our 2 working days for processing your order before dispatching.

Please note that the information provided concerning delivery day expectations is an approximation and doesn’t bind us in any way. We are not responsible for any delay caused by either customs or the shipping company. TARA MOOR will not be liable in case of variation in delivery time from the ones listed above.

16.    Is my shipment insured?

TARA MOOR insures each purchase until it is delivered to you. Upon delivery, you will be asked to sign the delivery note for any goods delivered at which point responsibility passes to you.

Customers have the responsibility for providing accurate and comprehensive delivery information. In the case where information provided during the purchase process is not complete or accurate, neither TARA MOOR nor its delivery partners shall be held responsible for any delay, loss or consequence derived from this inaccuracy.

17.    Do you ship to post office boxes?

For security reasons we currently do not ship to post office boxes as signature is required upon reception of the jewelry piece(s). If this causes you any inconvenience we suggest you contact our sales team writing your message on our Contact Us page or by phone at +852 3426 2150 to see if shipment can be arranged in a more convenient way for you.

18.    How can I track the status of my order?

Once you have purchased on-line, you will receive an e-mail notifying you of the date of dispatch and the delivery reference number of your order. Your tracking number will allow you to track your order on-line through the FedEx or TNT websites.

19.    How is my payment processed online?

TARA MOOR online payments are processed by PayPal, which uses the latest SSL-128 bits encryption technologies to offer our customers the highest standards of safety when ordering with us. PayPal safeguards your financial and personal information by automatically encrypting all sensitive information between your computer and their servers.

All major credit cards are accepted (see list below) via Paypal's secured website.

• American Express
• VISA
• MasterCard
• Discover

The total amount of your order is debited from your credit card account after your bank has approved the transaction. If the order amount exceeds your credit limit, your order will not be accepted.

20.    Will you send a receipt with my order?

A receipt will always be sent by e-mail to the customer for each order placed. We recommend you to keep this order confirmation e-mail for any exchanges or returns.

We recommend you to add admin@taramoor.com to your Address Book in order to be sure to receive your receipt.

21.    Are taxes included in the prices shown in the website?

Prices displayed on our website already include VAT and other taxes applied to the customers in the country of delivery but they do not include the shipping costs.

Prices displayed for products to be delivered to the USA do not include local Sales Tax. However, your State and/or municipal government may require you to declare your Internet purchases and pay sales, use or other applicable tax on them directly.

22.    Can I get FREE Shipping?

Delivery costs are not included in the cost of the products themselves. To see our shipping rates, please click here.

However, we offer free shipping for orders that exceed a certain amount. Please refer to the following table to see the threshold amount that corresponds to your country.

Repair, Exchange & Return

23.   I have purchased a TARA MOOR piece and I wish to return it, what do I do?

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly refund the original purchase price of your order within seven (7) days following the reception of the item(s), please note however that the expedition costs remain at your charge.

TARA MOOR will not accept the return of used, washed or deteriorated pieces. To make sure that the item is returned in the same conditions it was delivered, it will be subject to a control check upon reception.

If the item(s) do not meet our Quality Control standards, the item(s) will be returned to the purchaser at the purchaser's cost. No return will be offered for item(s) that are returned incomplete by the customer, damaged or soiled. If the item(s) meet(s) our Quality Control standards, we will gladly charge back the initial amount to the purchaser’s credit card account.

The item must be returned in its original packaging, with the certificate of authenticity and any related accessories or instruction booklets, together with the duly completed Return and Exchange Form and a copy of the invoice we emailed to you. Please, address it to:

TARA MOOR Ltd
Customer Service Department
13B First Commercial Building
33-35 Leighton Road
Causeway Bay
Hong Kong

If the previous conditions are fulfilled, TARA MOOR will refund the purchaser's credit card in which the exact amount will be credited to the purchaser's matching account.

Please note:

1. The return and exchange form is available online under our Customer Service tab. Otherwise, you can click here to access it directly.

2. The invoice was also sent in your order confirmation e-mail. You may also print it any time from your online account. Please include the reference number of your purchase as it is necessary to us for processing the exchange.

24.    I have purchased a TARA MOOR piece and I wish to exchange it, how do I proceed?

For any exchange the merchandise should be sent to us within twenty one (21) days counted from the day of delivery.

The item must be returned in its original packaging, with the certificate of authenticity and any related accessories or instruction booklets, together with the duly completed Return and Exchange Form and a copy of the invoice. Please, address it to:

TARA MOOR Ltd
Customer Service Department
13B First Commercial Building
33-35 Leighton Road
Causeway Bay
Hong Kong

TARA MOOR will not accept the exchange of used, washed or deteriorated pieces. To make sure that the item is returned in the same conditions it was delivered, it will be subject to a control check upon reception. If the item(s) do not meet our Quality Control standards, the item(s) will be returned to the purchaser at the purchaser's cost. No exchange will be offered for item(s) that are returned incomplete by the Customer, damaged or soiled.

If your item(s) meet(s) our Quality Control standards, we will gladly send by e-mail a coupon code to the holder of the credit card that was used for the initial payment. Its value will be equal to the amount of your purchased item(s). Thanks to the coupon code number, you will be able to choose freely a new item in our E-boutique.

If your item(s) meet(s) our Quality Control standards, we will gladly send by e-mail a coupon code to the holder of the credit card that was used for the initial payment. Its value will be equal to the amount of your purchased item(s). Thanks to the coupon code number, you will be able to choose freely a new item in our E-boutique.

25.    I have received a TARA MOOR jewel but I found the merchandise defective.

If you find yourself in this situation, we will gladly help you by delivering another item, replacing your order or refunding the amount paid within twenty one (21) days.

The item must be returned in its original packaging, with the certificate of authenticity and any related accessories or instruction booklets, together with the duly completed Return and Exchange Form and a copy of the invoice. Please, address it to:

TARA MOOR Ltd
Customer Service Department
13B First Commercial Building
33-35 Leighton Road
Causeway Bay
Hong Kong

The article will go to our Control Service to check if the defect is due to production, packing or shipment. If during the Control process, the defect appears to be unrelated to production, packing or shipment, the item will be returned to the purchaser at the purchaser's cost.

26.   I have offered a TARA MOOR jewel and I would like to exchange/return it.

We want you to be completely happy with your TARA MOOR experience. If your recipient is unsatisfied for any reason, we will gladly help you exchange/return his/her gift.

We remind you that the right to cancel the contract can only be exercised by the purchaser and cannot in any circumstances be exercised by the recipient of the gift.

If you want to exchange or return your gift, please refer to our exchange and return policy.

27.    I lost a beloved piece. Can it be replaced?

In case you lose a TARA MOOR jewel, please write us a message through our Contact Us page. One of our agents will let you know if the piece is still in stock and would be happy to assist you.

28.   I lost an earring can I get a replacement to match?

If you find yourself in this situation, please write us a message through our Contact Us page and one of our agents will do his/her best to help replace your earring.

29.    My piece of jewelry needs repair what should I do?

In case your jewel needs to be repaired, please write a message in our Contact Us page explaining what happened to your jewel. We suggest that you attach some pictures in order to get the most accurate answer possible from our specialists. Once we have studied your case we will let you know if it is possible to repair your jewel or how we can help you to solve your problem.

If your jewel can be repaired we will ask you to send the item to our office in Hong Kong. As we rely on the pictures or explanations to give you an answer, we need you to understand that in some cases the jewel will not be able to be fixed. In that case we will let you know if the item is still in stock in order to help you replace it.

About TARA MOOR jewelry

30.    My jewelry turns dark after being worn or stored. How should I clean it?

The darkening of silver occurs as part of the oxidation process due to the contact of the material with the oxygen. This is nothing to worry about as it happens to all silver jewels. Click here if you want to know how to take care of your jewel. Remember that the special patina is an integral part of our designs and it is very important if you wish to preserve that characteristic that you follow our instructions for cleaning and general care.

31.    Where are TARA MOOR’s pieces made?

Currently made in regions of Asia where silver craftsmanship has existed for centuries, TARA MOOR has been built on that knowledge and trained local designers and craftsmen to achieve the TARA MOOR style.

32.    I am interested in a particular piece that I saw in a magazine, where can I find it?

In case that you cannot find the piece in our e-boutique on www.taramoor.com, write us a message to our Customer Service department through our Contact Us page. Please tell us as much as you can about the piece, where you saw it and attach if possible the file with the picture or the link of the website where you saw it. One of our agents will contact you soon and let you know if the piece is currently available for purchase.

Corporate

33.    Where are TARA MOOR headquarters?

TARA MOOR is headquartered in Hong Kong

TARA MOOR
13B First Commercial Building
33-35 Leighton Road
Causeway Bay
Hong Kong

34.    How can I apply for a position within TARA MOOR?

If you wish to get in touch with us regarding recruitment opportunities, send us a message through Contact Us attaching your resume and cover letter and we will contact you soon.

35.   I own a shop and want to sell TARA MOOR jewelry. How can I do it?

We offer different partnership models, to know more about them, please refer to our Distributors page. You can also contact us directly by sending us a message via the contact form on our Distributors page.